Handicrafts Association of Bhutan is the operator of website handicraftsbhutan.org. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
3.1 Return Due To Change Of Mind
Handicrafts Association of Bhutan will happily accept returns due to change of mind as long as a request to return is received by us within 2 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Handicrafts Association of Bhutan) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Handicrafts Association of Bhutan will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Handicrafts Association of Bhutan to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Change Of Delivery Address
4.4 Change Of Delivery Address
4.5 Shipping Address
Handicrafts Association of Bhutan will ship to the addresses provided using postal or courier services.
4.6 Items Out Of Stock
4.7 Delivery Time Exceeded
5. Tracking Notifications
6. Parcels Damaged In Transit
7. Duties & Taxes
7.1 Sales Tax
7.2 Import Duties & Taxes
9.1 Process for parcel damaged in-transit
9.2 Process for parcel lost in-transit
10. Customer service
For all customer service enquiries, please call us at +975 77654508/17770632.